Shipping Policy

Introduction:

At Bee better, we take immense pride in the quality of our products and the way we deliver them to you. We understand the significance of each order, and our shipping practices reflect our commitment to ensuring that our botanical treasures reach you in pristine condition. This detailed Shipping Policy outlines all relevant aspects to enhance your shopping experience with us.

Shipping Destinations:

We are proud to ship our products throughout Canada. Additionally, we offer international shipping to select destinations worldwide. The list of countries we ship to is continuously evolving; for specific details or inquiries, please contact our dedicated customer service team.

Processing Time:

Once we receive your order, we meticulously prepare it for shipping. Orders are typically processed within 1-3 business days. During peak seasons or promotional events, there might be a slight delay, but we always aim to expedite the process.

Shipping Methods and Estimated Delivery Times:

Standard Shipping: Anticipate your package in approximately 5-10 business days post-processing.

Express Shipping: A faster option, where deliveries are made in 2-5 business days after the processing time.

International Shipping: Depending on the destination and customs procedures, international orders can take anywhere between 7-20 business days after processing.

Packaging Precision:

The uniqueness of our botanical products means they require specialized care during shipping. Our items, encapsulated in glass jars, are securely packed using high-quality protective materials, ensuring they remain intact on their journey to you.

Shipping Costs:

The shipping fee depends on the package's weight, the destination, and the chosen delivery method. All costs will be transparently displayed during the checkout process. From time to time, we may offer promotional shipping rates which will be announced on our website.

Tracking Your Order:

After dispatching your order, we'll provide an email with your package's tracking details. This feature allows you to follow your package's route, offering peace of mind and anticipation as your Bee better order approaches its destination.

Addressing Transit Damages:

Despite our meticulous packing methods, on rare occasions, products may face adversities in transit. Bee better isn't responsible for products damaged or lost during shipping. If your package arrives damaged, please contact the shipping carrier directly to file a claim. Retain all packaging materials and the damaged items, as these will be required for the claim process.

Customs, Duties, and Additional Fees:

For our international clientele, Bee better does not cover customs, duties, or any other additional fees that might be applied to your order. All such fees that arise during or after shipping (including tariffs, taxes, and customs duties) fall under the customer's responsibility.

Return & Refund Policy:

We stand behind the quality of our products, but due to their nature, we don't accept returns. Should you encounter any issues or have concerns about your order, our customer service team is at your service to assist and ensure satisfaction.

Reaching Out:

For any queries, concerns, or feedback regarding our Shipping Policy or if you face challenges related to the delivery of your order, our customer support team is eager to assist. Reach out to us, and we'll address your concerns promptly. We are best reached by email, info@beebettercompany.com